Hope theres no laws about flaming on this forum but anyway, here goes...

Had our sony KDL52W4000 for only 8 weeks and then it has a panel fault, e.g. a big ass thin line down the left hand side of the screen. So first things first, ring noel leeming, cant be assed waiting for it to get repaired so I said , can you just replace it with another one in stock?

NL: "No we cant, its our policy that we try and repair faulty products first"

I advised them about the consumer guarantees act etc, in which they still insist their store policy supercedes it. We all know it doesnt.

to avoid a sh*tfight i decided to just say yep, repair it, but im not carting it across town so you organise the shipping. They advised a repair person would contact me the next business day, and I would be given a loan TV in the meantime...

4 days later, repair person turns up and says, how long have you had it, after telling him 8 weeks, he almost fell over, and said "f*ck if it was me i would be just taking it back" , he even went as far as to say this is the first one with this problem that he has seen. He also advised that they do not always have loan TV's in stock, and that the retailer should supply the loan tv, this I totally agree with. He advised it would would be at least 7 working days until they could even look at the TV. I of course was not happy about this.

Jumped on the consumer affairs website to find that Im correct in asking for a refund/replacement. (Customer is always right, learnt that when i studied the CGA anyway). Advised NL that either they replace it, or I ask for a refund, confirmed this via phone, when following up the progress.

They currently are awaiting approval from sony for a replacement. I confirmed with the aptly named 'service manager' that I will be in on monday for a refund if the issue wasnt resolved by the end of the day, to which he finally agreed.

Why do these wankers have to make life difficult, the product is faulty, its a major fault, its not fit for purpose, and its failed after a very short time so hasnt lasted the 'reasonable life span' mentioned in the CGA... i personally couldnt think of a better reason to just replace or refund it.

fark i would love them to say no, Im sure fair go would have a field day.

am I the only one iwth this issue with NL? "the real deal" - my ass